Platform upgrade news

Important information

This page contains important information about your new Terms of Business and Remuneration policy, user roles and access, back office integrations, and adviser charges.

We wrote to you in January 2026 with a copy of your new Terms of Business and Remuneration Policy for the Nucleus Platform, which have been significantly streamlined.

Under our new Terms of Business, you'll now be working with Nucleus Financial Services.

Download Remuneration Policy

Download Adviser Terms of Business

Adviser charges

We’re giving you more control. You can now request adviser charges yourself online. Plus:

No more paper invoicing

All adviser charges will now be instructed online which is much more efficient. They’ll need to be raised on the Nucleus Platform, and all settled adviser charges will normally be paid monthly using BACS.

Cash management

If insufficient cash is available to pay fees and charges, automated proportional disinvestment will take place where possible to help cover them. For income or withdrawals, you’ll be asked to specify which assets you’d like to use (this can be cash).

Client consent

To initiate or increase adviser charges, you'll need to obtain evidence of client consent (which can be done digitally).

New charging framework

We’ve introduced new decency limits.
In most cases, you’ll no longer be able to receive adviser remuneration paid directly from Investment Management (IM) accounts or any other asset manager.

Adviser models – new functionality

When managing models, you can now use the model reporting tool to track the model against target. There’s also a smart new feature which allows you to set up auto rebalancing based on frequency, tolerance, or both.

User control and customisation

Unless you notified us prior to the upgrade about any specific setup requirements, we’ve set up your adviser firm records on the new platform based on our understanding of your company structure.

The Nucleus Platform offers self-service when it comes to setting up users and access.
You can designate a Master user with special account privileges to manage user access and assign roles to your team. This provides you with more control over your data and the ability to tailor access to your business needs.

The table below outlines the user roles, what they can do, and which job functions they’re typically suitable for. You can view full details of the access available to each role profile on our 'User roles and access' page.

Role 1	Master user - Access: full edit and view rights and the ability to add/amend/remove users in the adviser firm Job function: this role could be used for your office administrator.
Role 2	Trading access - Access: Full edit and view rights including new business, trades and benefits set-ups. Please note this user has no ability to add/amend/remove users in the adviser firm Job function: Typical role for advisers, paraplanners and administrators.
Role 3	User maintenance - Access: Can run reports available on adviser portal, can add/amend/remove users, manage model portfolios. Everything else read only. Job function: User role additions, removals and amendments.
Role 4	New business illustrations - Access: Edit and view rights in the adviser portal, but cannot trade, set up new benefit events or write new business. Cannot add/amend/remove users in the adviser firm. Job function: This is primarily for staff who need to illustrate new business
Role 5	Read only access - Access: Read only rights with ability to run reports available on the adviser portal Job function: Suitable for entry level junior roles.
Role 6	Non-trading - Access: Edit and view rights in the adviser portal but cannot trade and cannot add/amend/remove users in the adviser firm Job function: For administrative staff who process on the platform (with the exception of processing or authorising trades).

Adviser back-office integrations

A data feed for the new Nucleus Platform is now available. We’ll provide specific guidance for each provider here shortly.

If you’ve any questions, please contact your provider directly.

Data relating to Partnership SIPP products will continue to be available through the James Hay data feed and the Nucleus Wrap data feed will remain unchanged.