Contact us

We live in a world where most things can be done at the touch of a button, but sometimes it’s easier to pick up the phone. Whether you need Nucleus Wrap or James Hay platform support or want to speak to someone in our Distribution Team, you’ll find the contact details below. 

Need Nucleus Wrap support?

You can contact our Client Relations team from 8:30am – 5:30pm Monday to Friday (apart from bank holidays) for any platform related queries. Or you can raise a query through Jira messaging. 

Need James Hay support?

If you have a question about the James Hay platform, our dedicated team are available from 8:30am – 5:30pm Monday to Friday. We’ve also answered some of the most asked questions in the link below. 

Distribution team

Are you interested in how we can help you make retirement more rewarding for your clients? Speak to one of our team to find out more.

Laura Barnes - Director of Business Development


Russell Dowd
Business Development Director

South West and Midlands

Alan Jordan
Business Development Director

London and South East

Alex Pemble
Senior Business Development Manager

Marcus Neville
Senior Business Development Manager

Find your regional Business Development Manager

Enter your postcode or select an area on the map to find the right contact.

Portrait of Steven Wilson - Nucleus Financial

Steven Wilson

Business Development Manager

Portrait of Russell Dowd - Nucleus Financial

Russell Dowd

Business Development Director - North England

Portrait of Ian Lowther

Ian Lowther

Senior Business Development Manager - North England

Portrait of Alan Jordan

Alan Jordan

Business Development Director

Portrait of Stephen Tibbs

Stephen Tibbs

Senior Business Development Manager

Head office

Nucleus HQ
Dunn’s House
St Paul’s Road

Could we be perfect partners?

We love working with like-minded advisers. Ones that are keen to help us shape the future of the Nucleus Platform to help make retirement more rewarding for their clients. This makes for a pretty dynamic team. If this sounds like you, fill out the form below and one of our team will be in touch.

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