Platform upgrade news
Client communications
We sent a series of letters to your clients to keep them informed about the upgrade and let them know about any changes or actions they needed to take. More detail of the letters we sent can be found below, including examples of the letters and terms and conditions.
Keeping your clients up-to-date
Details of any letters we’ve sent to your clients, can be found below.
Historical correspondence and information from the past five years has been transferred across to the new platform. You’ll also find details relating to products closed since 6 April 2023, and any records of yet to be resolved customer complaints. You can access information about your client’s products on the new platform.
We're here to help
Your success is our priority. If you've further questions, please don't hesitate to contact your Business Development Manager.
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