Cookie policy
What are cookies?
We use the term Cookie to describe Cookies, tags, pixels, and other similar technologies. Cookies are small data files that websites place on your computer, laptop, tablet, or mobile device. Cookies are useful because they allow our website to recognise your visit and collect information about your visit and how you used the website.
- Each time you visit our websites, we may automatically collect technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone settings, browser plug-in types and versions, operating systems and platforms, etc.; and information about your visit, including the full Uniform Resource Locators (URL) of the internet sites you came through to our websites and which pages you visited (including date and time); page response times; download errors; length of visits to certain pages; page interaction information; methods used to browse away from the page.
- When you open an email from us, we may collect technical information about your device and connection and information about your interaction with that email, such as whether you open that email, choose to click a link in that email or unsubscribe.
What cookies do we use?
There are different types of Cookies. The Cookies we use on our website are either strictly necessary or optional. Information about these Cookies is provided below:
Strictly necessary Cookies
These are Cookies that are required for the operation of our website. They are necessary for the safety, security, and integrity of the site. For example, they help support the structure of the pages that are displayed help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.
Provider | Cookie Name | Purpose | Duration |
Cookie Consent | |||
Google Tag Manager | |||
Adobe Typekit | |||
Hubspot | __hssrc | The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. | Session |
| FNZ | JHP2FA | Stores device and browser details so that platform login OTP is only required once a day. | 1 day |
Optional Cookies
We'd also like to use Cookies to provide optional features, improve our website and support advertising and social media.
We understand that not everyone likes data to be collected about them when it's not strictly necessary, and so we'll ask you to set your preferences when you first visit our website. To make it easier to choose which optional Cookies to accept, we've organised these Cookies by category. You can choose which categories you'd be happy for us to use in your Cookie settings and make changes at any time by selecting ‘Manage cookie settings’.
Site Analytics - These allow us to recognise and count the number of visitors and to see how visitors move around our website when using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is combined and anonymised, which means we cannot identify you as an individual.
Provider | Cookie name | Purpose | Duration |
| Google Analytics | _ga | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. | 2 years |
| Google Analytics | _gid | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. | 1 day |
Hotjar | _hjAbsoluteSessionInProgress | Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie. | 30 minutes |
Hotjar | _hjFirstSeen | Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. | 30 minutes |
Hotjar | _hjIncludedInPageviewSample | Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. | 2 minutes |
| Hotjar | _hjIncludedInSessionSample | Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit. | 2 minutes |
Hotjar | _hjTLDTest | To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails. | session |
Hubspot | __hstc | This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). | 5 months 27 days |
Hubspot | hubspotutk | HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. | 5 months 27 days |
LivePerson | LPSessionID | This cookie is provided by LivePerson. This cookie is used for offering live chat function. It stores the visitors session state both currently active session and last monitor session. | session |
LivePerson | LPVID | The domain of this cookie is owned by LivePerson.This cookie is used as the visitor ID as identified in Conversational Cloud. | 1 year |
LivePerson | LPVisitorID | The domain of this cookie is owned by Liveperson.This cookie is used for storing the visitor ID as identified in LivePerson. | 1 year |
Customer Interaction - These are used to recognise you when you return to our website. This enables us to greet you by name, personalise our content for you and remember your preferences (for example, your choice of language or region). These Cookies will remain on your device until you choose to clear it. If you choose to do this, our website will not remember you and you will need to enter your details each time you visit.
Provider | Cookie Name | Purpose | Duration |
Cloudfare | __cf_bm | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. | 30 minutes |
Hubspot | __hssc | HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. | 30 minutes |
| bcookie | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. | 1 year | |
lang | LinkedIn sets this cookie to remember a user's language setting. | session | |
lidc | LinkedIn sets the lidc cookie to facilitate data center selection. | 1 day | |
Google Analytics | _gat | This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites. | 1 minute |
Advertising - These Cookies will collect information about your browsing habits and allow us to show you adverts while you are browsing our site and other sites on the internet. They are set by us or by carefully selected third parties. These Cookies help us to understand the performance of our marketing activities and improve the relevance of the adverts that you see.
Cookie | Cookie Name | Purpose | Duration |
LinkedIn Ads | Lang | Used to remember user language settings | Session |
Bcookie | Used to recognise browser ID | 1 year | |
Lidc | Used to facilitate data centre selection | 1 day | |
| DoubleClick Floodlight | IDE | Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. | 1 year 24 days |
test_cookie | The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. | 15 minutes | |
Twitter Advertising | personalization_id | Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. | 2 years |
Google AdWords Conversation |
Blocking or restricting Cookies
You can stop Cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies. To find out how, visit www.allaboutcookies.org. Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our website.
It is also important to know that rejecting Cookies will not delete any Cookies that have been saved to your device in the past. You can delete previously saved Cookies via your browser settings.
Cookies and your browser settings
You can use your browser settings to delete Cookies that have already been set at any time. You can also use your browser settings to manage Cookies to switch off a Cookie altogether. If you do this, it could mean that we can't use strictly necessary Cookies properly and so parts of our website may not work correctly.
For more information about how to use your browser settings to clear your browser data or to manage Cookies, check your browser ‘Help’ function.
Contact us
If you have a question about this policy contact us by one of the following means:
By email: dataprotection@nucleusfinancial.com
By post: Data Protection Officer, Nucleus Financial Platforms Ltd, 12 Blenheim Place, Edinburgh, EH7 5JH
Policy change
This privacy policy was most recently updated in August 2025.