Nucleus platform
tax year end hub
The new Nucleus Platform - a new era for you and your clients
We’re excited to introduce our new Nucleus platform tax year end page, designed to make tax year end as straight-forward as possible. We remain committed to supporting advisers and the platform is built on market leading technology, based on your feedback and with your needs in mind.
If you have clients with products that didn’t upgrade in the recent upgrade in early February, you can still visit our James Hay tax year end hub.
This new platform is a step change in how you service your clients. With joined-up processes, auto-population of client data and smart search functions, which will save you time, plus a variety of drawdown options and a wider range of investment choices, providing you with greater control and flexibility when managing your client’s investments - helping you deliver their best financial future.
Our new platform brochure has more information.
Although the new platform is designed to be intuitive, we appreciate that using new technology for the first time can sometimes be daunting. So, this page will focus on what you need to know specifically for tax year end. For all other processes and questions, you’ll find a wide range of training guides and brochures on our support pages.
And remember, with our new platform, you no longer need to hold a pension to open an ISA or other product, making it easier than ever for your clients to consolidate their investments in one place. Some things to note about the new platform:
- You no longer need to hold a pension product to open another product, so clients can now transfer in any existing ISA products or open a new ISA to make the most of this year’s allowances.
- We now offer a wider range of products including a Flexible ISA, Junior SIPP and Junior ISA. A wider range of products to cater for your clients’ needs.
- New and existing ISAs are now flexible, meaning funds can be withdrawn and replaced within the same tax year without it affecting subscriptions.
- It’s a great opportunity for clients to consolidate their assets as it could mean they only need to pay one platform charge and not pay for multiple providers. Additionally, they’ll benefit from a reduced platform fee due to our tiered charging structure (find out our costs and charges).
We hope you find these resources easy to use but if you have any queries, please contact your Business Development Manager.
Nucleus platform Key dates and deadlines
- Last day to submit a request to set up a regular pension income to commence in the 2025-26 tax year, where a disinvestment is required.
- Last day for sells to be submitted to allow time for settlement if arranging pension taxable lump sum in 2025-26.
- Last day for sells to be submitted to allow time for settlement if arranging an inter-account transfer (General to Pension or General to ISA).
- Last day to submit a request to set up a regular pension income to commence in the 2025-26 tax year, where cash is available.
- Last day for receipt of pension taxable lump sum instructions. There must be enough available cash in the account to meet the gross income amount.
- Last day to arrange a BACS payment to us, which can take up to three business days to clear.
- Last day to send applications for 2025-26 tax year. We recommend sending any applications via secure Jira messaging, however, if you need to post an application, we recommend sending by special delivery to guarantee receipt. We don’t accept hand deliveries.
- Last day for receipt of inter-account transfer applications where there is enough available cash in the General account.
- Last day for pension income for current tax year 2025-26 to be processed, these will be paid on Wednesday 1 April*.
- All pension income requests processed from today will be classed as 2026-27 tax year.
- Last day for a CHAPS payment to be sent to us*.
- Last day for receipt of a BACS/direct credit payment sent to us*.
- Last day for physical receipt of a cheque*, and correct complete application documentation.
- Last day for all trades to be ordered on the General account for a Bed and ISA application to be classed as a 2025-26 subscription, subject to trading times.
*Please note that where funds have been received but we haven’t received all the necessary documents to apply funds to the account, they may be applied in the next 2025-26 tax year, however the effective date of the application will be in the 2024-25 tax year.
Supporting documents
Our new platform is designed to be intuitive, efficient, and easy to navigate. One of the key benefits is straight through processing, removing the need to download an application to be signed by your client.
You’ll find most of our declaration forms on the platform once you log-in, for everything else please visit our literature library.
Topping up and placing new business at tax year end
One of the many benefits of our new platform is you no longer need to hold a pension to open a new product. So, as well as topping up in the usual way to use allowances before tax year end, now’s the time to consolidate clients' investments through Bed and ISA or opening an ISA or JISA.
Our step-by-step guides walk you through these key processes. For the full suite of guides and tutorials, please visit our website.
Launch your own marketing campaign
Do you have clients with remaining allowances this tax year? Our sample letters can help you contact clients who want to take advantage before it's too late. Simply populate with your company and client information and contact them in your usual way.
We're here to help
Your success is our priority. If you've further questions, please don't hesitate to contact your Business Development Manager.
Send us a secure message via James Hay Online
Email us at ask@nucleusfinancial.com
Call us on
03455 212 414