Platform developments
We're focused on continually improving the Nucleus Platform
We want you to reap the benefits that the new Nucleus Platform brings you and your clients. Therefore, we’re committed to identifying, prioritising, and resolving any issues as they arise, through regular IT releases. We’re also finding new ways to improve functionality as we receive feedback from our users. We value and appreciate your input.
Please find a summary of our recent IT releases below.
Release 12 June
Our largest to date, this release included:
- UFPLS calculations in illustrations are now consistently correct, so pension projections are now displaying correctly too.
- Advisers can now amend the Investment Manager Ongoing Adviser Charge within an illustration, so no further manual workaround is required.
- Investment Manager charges now display up to four decimal places on illustrations (industry standard).
- MPS illustration issues have been resolved – previously they were occasionally displaying an incorrect (higher) standard fee, rather than a discounted rate.
- Both regular and one-off withdrawals are now shown on the same What If illustration – previously only the regular was showing.
- The 'copy illustration' function has been fixed – it wasn’t always allowing users to correctly copy and amend sections of the illustration.
- Signposting for Investment Pathways has been added to annual illustrations for clients (regulatory change).
- Remuneration statements are now consistently generating with client names visible.
- A master user who is a 'non-adviser' can now generate remuneration statements.
- Improvements have been made to automation to ensure payments are made on time and accurately, and to allow better visibility of pending fees.
- Client withdrawals and income are now prioritised over fees - even where pending fees exist.
- When selecting overseas bank accounts for a crystallisation, the bank details now show correctly on the review screen.
- Cash is now ringfenced from disinvestments ahead of the income payment, to ensure clients receive the income they expect, on time. Previously all cash was ringfenced rather than the required amount.
- A cash warning letter is now issued to clients if they’ve held more than 25% of their total holdings in cash for three consecutive quarters.
- Non-adviser roles can now send, receive, and view secure messages. This will make it easier for them carry out their role effectively.
- Advisers are now notified if their client fails identity verification and informed of the next steps they need to take, so they can act promptly.
- The 'model portfolio by asset allocation' report is now available and working as intended.
- The performance dashboard now accurately reflects a client's holdings. (Further enhancements to benchmarks are planned).
- Workflows are now more visible. It’s possible to see who has edited a workflow and when, which is much better for tracking work and auditing purposes.
- All user roles can now print secure messages.
- We've improved functionality on cash matching to make it faster and more efficient.
Release 14 April
This release included:
- The correct valuation is now shown on the investments screen on the platform, for off-platform assets.
- You can now add or amend income during the pension journey, without triggering an income cancellation.
- Pension savings statements are now generating correctly, even where there’s a pending payment.
- Bank account amendments are now saving correctly on the platform in all instances.
- Ongoing adviser charges for assets managed by an Investment Manager are now pulling through correctly when converting an illustration to a new business journey.
- What If illustrations now correctly display asset holdings post-UFPLS.
- Ongoing adviser charges are now displaying correctly on the workflow page when edited as a standalone action.
- Review schedules are now successfully generating for joint GIA applications regardless of whether email addresses are populated for both applicants.
- Model portfolio amendments are now successfully being added to adviser authorisation queues.
- Data validation on take pension benefits and What If illustration journeys has been enhanced to improve user experience.
Release 24 March
This release included:
- A report showing Pension Input Periods across all clients in a firm is now able to be requested
- When updating your clients’ addresses, you’ll now receive a prompt to match the correspondence address to the residential address
- New customers are now automatically defaulted to receiving paperless correspondence when they set up their account
- When making an off platform asset transfer to another off platform asset, the correct allocation percentage will now show
- Inherited drawdown beneficiaries now showing correctly in client personal records
- Pre-sale pension illustrations now administer leap years correctly
- The ability to add validation to maximum retirement age has now been added to What If illustrations
- What If illustrations with regular crystallisations now generate correctly
- The off-platform asset annual management charges and investment charges are now showing correctly on What If illustrations
- What if pension illustrations can now be run independently of pension transactions such as UFPLS and take pension benefits?
- Investment Management annual management charges are now displaying correctly in top up illustraitons
- Regular statements are now showing correct cash balances
Release 11 March
This release included:
- Assets sold during a performance period are now accurately displayed on the performance details page
- No Change pension illustrations now generate correctly
- Offshore bond illustrations for new clients now generate correctly
- Contract notes are now available in the document section of the platform
- The issue whereby editing a DIM model caused top ups to become unavailable has been resolved
- Contract notes are now correctly listing Power of Attorney details
- What if pension illustrations can now be run independently of pension transactions such as UFPLS and take pension benefits?
- Investment Management annual management charges are now displaying correctly in top up illustraitons
- Regular statements are now showing correct cash balances
Release 2 March
This release included:
- What If illustrations for withdrawals can now be run without the need to enter bank account details
- Initial and annual charges for Investment Manager and other off platform assets now correctly displaying in pre sale and new business illustrations
- Regular statements are now showing correct cash balances
Release 18 February
This release included:
- Electronic fee statements now successfully delivering to IRESS system
- Cash accounts now appearing correctly in valuation files
- Resolving challenges with uncrystallised transfer illustrations incorrectly pointing to crystallised arrangements.
Further enhancements to platform performance are underway, with more planned IT releases in the coming days and weeks.