
Customer upgrade support
The new platform is here!


- Customer Upgrade Support
- What's Different?
What's different?
The investment we've made untimately means:
- a better, more modern service
- a wider range of products and options
- simplified pricing
- the option to choose digital communication
- and, a more user-friendly platform.
Client portal
Access your portfolio and check your investments at any time through our new simple-to-use portal.
More products
New products such as a Flexible ISA, Junior ISA and Junior SIPP, and a Joint General Investment Account. Offshore bond is also available on our Modular iPlan product.
Simplified pricing
We’ve simplified our pricing, to make it easier to understand the charges you pay.
Faster processing
Smart use of digital technology – such as digital signatures which ensure faster processing of your instructions.
Better cash management
We’ve expanded our cash panel and offer a wider choice of fixed term deposit account options, via Bondsmith.
Flexible income payment dates
We can now pay your income on any date between 1st-28th of the month.
Improved security
We've made your online account even more secure, so you’re asked to verify your identity via a one-time passcode to your mobile phone to access the platform.
Crystallisation and income withdrawal
A new online service is now available which enables your adviser to manage all crystallisation and income withdrawal events online, including setting up of phased drawdown.

Multiple model portfolios
You can invest in more than one model portfolio, managed from multiple sources, and funds can be held inside and outside of a model.
Instant tax relief
Tax relief is prefunded at source so that you benefit from the tax relief immediately.
Less paper
With the environment in mind, you can choose for our communications with you to be digital rather than paper based. You'll also receive them sooner.

Updated terms and conditions
Updated Terms and Conditions now apply. If you don’t wish to change to our new terms for any reason, you can transfer your investments to another provider.
Our Key Changes Summary documents outline what’s changed:
We're here to help
If you've further questions, please don't hesitate to contact us.
