Support

Guides and tutorials

We’ve created a suite of resources to support you in familiarising yourself with the new Nucleus Platform, including guides and tutorials, covering over 70 topics, from processing new business to MI and reporting. 

 

Literature

The majority of processes can now be completed online, however a small number will still need an application form. These can be found on our literature library along with our supporting documentation. 

 

Notifying us of a death

Dealing with the death of a loved one can be extremely hard. We're here to help make a difficult time a little easier. Find out how we can support you.


 

Nucleus Cares

If you’re going through a major life event, feeling anxious about money, been a victim of fraud, or experiencing poor physical or mental health, we’ll do everything we can to help.

 

Finding a financial adviser

When it comes to wealth-planning for your retirement, we strongly suggest that you seek independent and qualified financial advice.

 

Avoiding pension scams

Find out how to avoid pension scams and keep your pension funds safe by being alert to the tell-tale signs.


 

It's important to note that we don’t offer financial or investment advice and don’t provide our own investments, leaving you and your adviser free to build a pension which works for your retirement goals. We can answer your questions but can’t offer recommendations or make decisions on your behalf, and will not be responsible for the outcomes of your decisions

Got a question?

Check out our FAQs page for all questions related to the new Nucleus Platform.