Welcome to Help Hub
Welcome to Help Hub
The new platform is almost here!
The new platform is coming on 9 February 2026
We’re targeting the weekend of 7 and 8 February 2026 for the upgrade. Please note, James Hay online will be unavailable over this weekend.
In the weeks before we upgrade some functionality will be temporarily unavailable. This will help us deliver a smooth transition for you and your clients.
You can view details of the processes affected and deadlines for when instructions need to be completed on our Key dates and actions page.
In the interim:
- You can speak to our contact centre if you need an illustration for an existing client.
- To discuss a new business illustration for the new platform, please speak to your Business Development Manager.
- You’ll be able to place new business on the new platform from 9 February
Book your space now for our daily live training webinars - Demo. Learn. Ask.
Choose the topics most relevant to you at a time that suits and learn how to use the platform confidently from day one.
Plus, join our daily Q&A sessions and get your additional platform training questions answered.
The new Nucleus Platform - better for you, better for your clients
Using the latest tech, our new retirement platform includes more digital processing, e-signatures, instant reports, improved model portfolios, online drawdown, pre-funded pension tax relief, and a suite of new tools.
Watch our video to find out more about our new digital first platform, and how it will help make retirement more rewarding for you and your clients.
Please note, we’ll be moving existing James Hay users across to the new platform first, with a phased approach for our other clients.
Market leading technology - designed with you in mind
We remain committed to supporting advisers, so our new platform is designed based on your feedback and with your needs in mind.
Accessing the platform
Logging in
If you're part of our exclusive preview of the new Nucleus Platform, we'll register you to have an online account.
We recommend you speak with your firms' master user to get your username and password details. Then either select the button below, or go to the Platform logins button at the top of the screen and choose the new Nucleus Platform.
User roles
With six level of access available, you're always in control.
On hand to support you every step of the way
We’ve developed a library of resources to support you in familiarising yourself with the new Nucleus Platform, including a range of guides and helpsheets.
We're here to help
Your success is our priority. If you've further questions, please don't hesitate to contact your Business Development Manager.
Other ways to contact us:
